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e-Workflow

Workflow is a business process management term that refers to an automated process where documents, information, and activities are passed from a party to another in a systematic fashion based on defined procedures.

Workflow is typically beneficial for cost-effective disposition, approval, and work coordination to improve productivity.

e-Workflow Solutions

Plasmedia provides two kinds of e-Workflow solutions:

  • Document Management Workflow for simpler applications and business processes;
  • Universal Workflow to automate complex business processes.

Document Management Workflow Features

  • Using Microsoft SharePoint for user interface, document library and administration.
  • Supports serial and parallel routing, unconditional and conditional.
  • Email and SMS alerts.
  • Document actions on approval, pending, or rejection status events.
  • Time handling for conditions where a user is unavailable (sick, leave, etc.)
  • Action logs.

Universal Workflow Features

  • Using Workflow Portal or Microsoft SharePoint for user interface.
  • Specialized graphical user interface for workflow design.
  • Flexible form design.
  • Email and SMS alerts.
  • Robot actions that require no programming.
  • Monitoring, measuring, and simulation.
  • Proactive and rollback situation.
  • Exception handling for user leave, mutation, and delegation.
  • Audit trail with user-friendly graphical interface and flexible reports.
  • Integration with existing systems.

Why e-Workflow?

  • Quick and easy implementation and deployment.
  • Fully customizable to users' needs.
  • User friendly, Microsoft Office-like environment.
  • Highly scalable.
  • Lower total cost of ownership (TCO).

Applications

e-Workflow can be applied in following situations:

  • Employee self-service: Annual leave, medical claim, reimbursement, etc.;
  • Customer service: Customer complaint handling system;
  • Financial: Credit, allowance, cash approval;
  • Purchase order management, etc.

Software Requirements

Server

  • For up to 75 users, we provide Microsoft Small Business Server 2003 Premium Edition with affordable price.
  • For more than 75 users:
    • Microsoft Windows Server 2003;
    • Microsoft Windows SharePoint Services;
    • Microsoft SQL Server 2000/2005;
    • Microsoft Exchange Server (optional, for email integration);
    • Microsoft Office InfoPath 2003 (optional, for electronic form integration).

Client

  • Microsoft Windows 98 or higher (recommended XP Professional);
  • Microsoft Office InfoPath 2003 (optional, for electronic form integration).