Form Processing

If your company is like the average business, you’ve put some of your forms online, but most of the transactions that your customers, partners and employees initiate begin with a paper form. Whether it’s the service requests in Customer Support, the work orders in Manufacturing or the invoices in Accounting, more than 80% of all business documents and forms are processed manually. Such human intervention in business-critical processes is time-consuming, expensive and increases the probability of errors.

Verity TeleForm

Plasmedia offers Verity TeleForm, that combines secure, global, high-throughput on-ramping of the hand- and type-written content on your paper forms and documents to the BPM, ECM, ERP and other enterprise systems and applications that your business depends on. Forms can be shipped in bulk to a central processing facility for capture, or the content on them can be captured when and where they are filled out. Accuracy is ensured, your operating costs are reduced and the processes that your forms trigger are accelerated.

Built on an enterprise-class architecture, TeleForm scales to meet the business objectives of any size company, from small organizations with single workstations to global Fortune 500 corporations with enterprisewide deployments and multiple back-end repositories. Similarly, you can implement as much or as little functionality as you need to overcome your unique challenges—so you only have to invest in what you need today, with the assurance your content capture solution will grow to meet your needs tomorrow.

Connect People and Content in the Distributed Enterprise

Verity TeleForm delivers the complete range of alternatives for capturing and submitting images, whether from centralized or distributed knowledge workers, or external customers and partners. Once the forms and documents are processed by TeleForm for capture and recognition, the content can export to a myriad of back-end systems to make it actionable immediately.

The TeleForm Web Capture Option enables companies with branch offices, multiple retail stores or restaurants, and other remote locations to effortlessly distribute the ability to capture form- and document- based content throughout the enterprise via a Web browser. This enables the content on those forms to be captured and utilized in real time as it is collected—rather than waiting for forms to be shipped and scanned at a central location. Forms can even be indexed at the point of capture so they can be enriched with high-value metadata by the people who know the content best.

Unmatched Accuracy and Quality Control

TeleForm’s powerful recognition engines and verification technology deliver accuracy rates approaching 100%, meaning employees spend less time verifying content and more time on their most critical tasks. The bottom line: pinpoint precision and greater productivity.

Secure Your Forms-based Content from Sign-on to Capture to Storage—and Beyond

Enterprise content needs to be protected not only as it sits in a backend repository, but also as it is captured and routed through an organization’s various business processes. The alternatives can be costly. Unauthorized user access at any point—from sign-on to capture and beyond—can lead to the misappropriation of intellectual property or regulatory compliance violations. At the same time, organizations must ensure authorized users can efficiently access the content they need to do their jobs.

TeleForm easily meets these requirements with:

• Enterprise-strength Security
  Network security capabilities prevent sensitive images and files in batches on the TeleForm server from being exposed to unauthorized users. TeleForm also features password-protected PDF file exports and strengthened protection for Revision Control System file transfers as well as Form Designer. All of these capabilities enable compliance with privacy and regulatory agreements as documents are captured and travel through your system.
• LDAP Support & Single Sign-on
  TeleForm supports, integrates with, and enforces standard security models such as Microsoft’s LDAP Active Directory, allowing organizations to leverage existing infrastructure to keep content safe. For system administrators, this means they can rapidly add users to TeleForm who are already configured in Windows and the network. As a result, users don’t have to remember extra passwords, and network administrators don’t have to maintain them. TeleForm also provides single sign-on capabilities. This allows users to log on to a workstation with their Windows user name and password, and automatically log on to TeleForm when they open a TeleForm application.

Applications

• Accounting — Expense reports, invoices, statements, purchase orders, time cards
• Customer Service — Order forms, warranty claims, service requests, consultation forms, work authorizations
• Human Resources — Employment applications, benefit enrollments, transfer requests, performance evaluations, vacation requests, consent forms
• Marketing — Surveys, research test forms, event registrations, product evaluations, entry forms, questionnaires
• Production — Work orders, requisition forms, shipping, receiving documents

Industries

• Government — License applications, census forms, tax forms, vehicle registration, business and building permits
• Education — Student applications, test results, financial aid
• Healthcare — Claim forms, prescription orders, patient encounter forms
• Pharmaceutical — Case Report Forms (CRF), patient surveys, research forms
• Finance — Loan applications, credit reports, new accounts
• Insurance — Claim forms, requests for proposals, reimbursement forms